Privacy Policy
1. General Provisions
This Privacy Policy describes how our website "Unlimited Family Calls" processes, collects, stores, and protects personal information of users in compliance with applicable laws of the United Arab Emirates (UAE) and international data protection regulations, including the General Data Protection Regulation (GDPR). The administration of this website respects the privacy rights of all users and ensures that their personal information is handled with the highest level of confidentiality, integrity, and transparency. By accessing and using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal data:
- Identification details such as name, date of birth, and gender.
- Contact details such as email address, mobile number, and postal address.
- Technical information including IP address, device information, operating system, browser type, and geolocation data.
- Usage information including browsing history, communication preferences, and account activity.
- Any information voluntarily submitted by users through forms, surveys, or communication channels.
- To provide access to our services and enable uninterrupted communication.
- To customize services such as wifi plans, mobile network plans, and home & mobile plans UAE to meet user needs.
- To manage user accounts and respond to inquiries or requests.
- To enhance website functionality, security, and user experience.
- To send notifications about updates, policy changes, or new offerings relevant to communication solutions.
- To comply with legal requirements under UAE law and international standards.
- The right to access their personal data.
- The right to rectify inaccurate or incomplete information.
- The right to request erasure of personal data in certain circumstances.
- The right to restrict or object to processing.
- The right to data portability.
- The right to withdraw consent at any time without affecting the legality of prior processing.
We only collect data that is necessary for providing services and fulfilling contractual and legal obligations.
3. How We Use Information
The administration of this website may use personal information for the following purposes:
Personal information is not used for unauthorized purposes and is processed fairly and lawfully.
4. Data Protection and Retention
We implement administrative, technical, and physical safeguards to ensure the security of personal data. Encryption technologies, secure servers, and restricted access are applied to prevent unauthorized access, alteration, or loss of data. Personal information is retained only for as long as it is necessary to achieve the purposes outlined in this Privacy Policy or as required by applicable laws in the UAE. Once the retention period expires, data will be securely deleted or anonymized.
5. Data Sharing with Third Parties
Personal information will not be shared with third parties unless it is necessary for service delivery, legal compliance, or authorized by the user. Third-party processors engaged by the administration of this website are required to adhere to strict confidentiality agreements and comply with UAE data protection laws and GDPR standards. Personal data may be disclosed to government authorities if required by applicable regulations in the UAE.
6. Use of Cookies
Our website uses cookies to improve navigation, enhance user experience, and collect analytical information about website performance. Cookies may store user preferences, session information, and authentication details. Users may manage or disable cookies through browser settings, though some website functions may not operate properly without cookies.
7. User Rights
Users are entitled to the following rights under GDPR and UAE law:
Requests to exercise these rights should be submitted through official communication channels of the website.
8. Policy Updates
This Privacy Policy may be amended to reflect changes in legislation, technology, or operational practices. Updated versions will be published on the website with a revised effective date. Users are encouraged to review this policy periodically to remain informed about how personal data is handled.
9. User Consent
By accessing and using this website, users acknowledge that they have read, understood, and agreed to the terms of this Privacy Policy. Continued use of the website constitutes ongoing consent to the collection and processing of personal data as described herein.
🏢 Family Connect
📍 Jumeirah Bay X3 Tower, Cluster X, Jumeirah Lake Towers, Dubai, UAE
📞 +971 4 706 4573